Shipping & Returns


Our team aims to process your order within 1-3 business days. All orders ship from Northern NSW, Australia. 
For any shipping questions, please don’t hesitate to reach out at hi@memskeepsake.com.
Note: All shipping fees are listed in AUD.

 

DOMESTIC ORDERS (Within Australia)

STANDARD $10

  •  Estimated delivery within 3-6 business days from dispatch.

EXPRESS $28

  • Estimated delivery within 1-3 business days from dispatch.

RETURNS POLICY

If you change your mind we offer a full refund, credit note, or exchange to ensure you're completely satisfied with your choice.

For online purchases, if you wish to return or exchange an item, please reach out to us within 14 days of receiving it at hi@memskeepsake.com with your order number and return request.

  • Returned items must be unused and in their original condition, with the packaging intact. MEMS.keepsake reserves the right to decline exchanges for items we deem used or damaged.
  • Returns are strictly prohibited if the adhesive slip on the photo album has been lifted and peeled back.

This policy is clearly indicated by a sticker on the first page of the album.

  • By removing the adhesive slip, you acknowledge and accept that the item is non-returnable. Please ensure you are satisfied with the product before removing the slip, as this action finalises your purchase and voids eligibility for returns.

Please allow up to 3 business days for our team to check and process your return.

You will receive an email notification once your return has been processed.

Credit notes are valid for three years from the date of issue and will be sent to you via email with a unique code for online use.

*Please note that shipping for both returns and exchanges is the responsibility of the customer, who must arrange and cover the cost of return shipping. Customers are also responsible for any shipping fees associated with exchanges.